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Shipping & Delivery

Dispatch Timeframes

We endeavour to get your purchase to you as soon as possible. As most of our items are made and/or printed to order, please allow us between 3-5 business days to print, package and dispatch your purchase once payment has been confirmed.

Once we have dispatched your order, we will send you a confirmation email as well as a tracking number. You can track your order at any time by visiting http://www.posthaste.co.nz/tracktrace.html (domestic orders) or http://www.nzpost.co.nz/track (international orders).

Countries

We currently ship to the following countries:

Australia, Austria, Belgium, Brazil, Canada, China, Cook Islands, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, New Zealand,  Norway, Philippines, Poland, Portugal, Romania, Samoa, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, UK, USA, Vanuatu, Uruguay and Vietnam.

PO Boxes

Delivery to a PO Box is available within the following countries:

Australia, Brazil, Belgium, Canada, Cook Islands, Croatia, Czech Republic, Ecuador, El Salvador, Finland, Greece, Hong Kong, Hungary, Ireland, Japan, Macau, Netherlands, Poland, Samoa, South Korea, Spain, Switzerland, Singapore, Slovenia, Taiwan, Thailand, Uruguay, USA, Vanuatu, and Vietnam.

Unfortunately, our chosen domestic carrier does not ship to PO Boxes; however, if you would like to have your domestic order delivered to a PO Box please email us directly at hello@pikaandpookie.com and we will make arrangements to get your order sent through a different carrier.

New Zealand / Domestic Orders

We ship all domestic orders through Poste Haste. All shipments are tracked and fully insured. Shipping rates for domestic orders around New Zealand are as follows:

Nelson/Tasman Region

  • Courier - 1 working day delivery target - $3.50

Rest of South Island

  • Courier - 1-2 working days delivery target - $6.50

North Island

  • Courier - 2 working days delivery target - $7.00

International Orders - Australia

We ship all Australian orders through NZ Post. Our flat shipping rate for Australian orders is as follows:

  • NZ Post - 3 to 10 working days delivery target - $9.00 (Untracked Service)
  • NZ Post - 3 to 8 working days delivery target - $18.00 (Tracked Service)
  • NZ Post - 2 to 6 working days delivery target - $34.00 (Tracked Service)

International Orders - Rest of the World

We ship all international orders through NZ Post. All shipments are tracked and fully insured.

Please contact us at hello@pikaandpookie.com for a quote for international shipping.

Things to Note

While we try our best to get your order to you as quick as possible, please note that sometimes when international orders arrive at their destination, delays may occur as the order may need to clear customs. Unfortunately, such delays are outside of our control so we therefore cannot be held responsible for issues that arise from any such delays.

Pika & Pookie Designs will not be held responsible for any customs duties or taxes that international orders may incur once they have been sent by us. We recommend contacting your local customs office to confirm whether or not your order will be subject to any extra costs once it arrives.

If you have any questions or queries regarding our shipping and delivery processes, please don't hesitate to get in touch with us either by email at hello@pikaandpookie.com or by completing our online contact form.

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