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Returns & Refund Policy

  1. Returns & Refunds

    • We want you to love the Products that you purchase from us, just as much as we have loved making them. For this reason, we happily offer a 30 day, hassle-free, returns policy. If for whatever reason you aren’t completely satisfied with your purchase, we are happy to offer you a full refund of the purchase price, no questions asked. We can also offer an exchange for another product in our Store. If the new item that you wish to receive is of lesser value to the product or products that you are returning, we will refund the price difference to your credit card or original method of payment, and if it is of higher value we will charge you the deficit. For exchanges, please email us at hello@pikaandpookie.com and let us know what item you would like to exchange your original purchase for; please be sure to include your order number in the subject line of the email.

    • We note that the cost of returning the items to us is your own. However, we are happy to cover the cost of shipping your new, exchanged item to you.

    • We note that unfortunately we cannot extend this returns policy to personalised or custom-printed items as these items are made to order. We kindly ask that you consider your personalised or custom-printed order carefully before you finalise the checkout process.

    • We also note that only regular priced items may be refunded. Sale items cannot be refunded.

    • Our policy lasts strictly 30 days from the date of purchase. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    • To be eligible for an exchange or a refund, your item must be returned to us unused and in the same condition that you received it. It must also be in the original packaging and accompanied by the original invoice.

  2. Refunds

    • Once your return has been received and inspected, we will immediately process your refund (provided the products have been returned in original condition, in their original packaging and with the original invoice). Once we have processed your refund, we will send you an email to let you know that your money is on its way back to you. We will apply the refund to your credit card or original method of payment.

    • Unfortunately, shipping costs are unable to be refunded.

  3. Sale Items

    • Sale items cannot be refunded. However, we are happy to offer an exchange for another item in store.

  4. Shipping

    • When returning your purchase, please ensure that the item(s) are in their original condition, in their original packaging and accompanied by the original invoice. To return your purchase, please mail your product to: Returns – Pika & Pookie Designs, 31 Dodson Valley Raod, Nelson,  New Zealand 7010.

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    • Please note that we are not liable for prints or Products that go missing or are damaged in the process of being returned to us. For this reason, we strongly recommend that you consider using a trackable shipping service when returning your purchase to us.

  1. Damaged Items

    • For Products that you have purchased that are damaged, defective, or not what you have ordered, please contact us with your order number and we will arrange to replace the damaged Products at no additional cost to you. Where a replacement is not possible, a full refund of the purchase price will be made.

  2. Interpretation

    • “Pika and Pookie Designs” means Carr Creative Limited, trading as Pika and Pookie Designs.

    • “Products” means the products sold by Pika and Pookie Designs on the Site.

    • “Service” means services provided by Pika and Pookie Designs relating to the sale of Products on the Site, and all other incidental and related matters.

    • “Site” means the website of Pika and Pookie Designs.

    • “Store” means our online store on the Site.

    • “Terms of Service” means our terms of service, as amended from time to time by Pika and Pookie Designs.

    • “We”, “us” and “our” means Pika & Pookie Designs.

    • “You” means you, the user of our Service, purchaser of our Products and accessor of our Site.

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